Florida Nurses

New York State Mandatory Courses

Refunds

System Requirments

Time Specifics

All ANCC/IACET accredited organizations' contact hours/CEUs are recognized by all other ANCC/IACET accredited organizations. Most states with mandatory continuing education requirements recognize the ANCC/IACET accreditation/approval system. Questions about the acceptance of ANCC/IACET contact hours/CEUs to meet mandatory regulations should be directed to the professional licensing board within that state.

An e-leaRN representative can be reached in several ways during regular business hours:

• E-mail programs often categorize messages from courses@nysna.org as junk mail or SPAM.
  

• Check your bulk or junk mail folder for a response from us.

• For future correspondence, set your e-mail program to accept mail from courses@nysna.org, also known as adding an e-mail address to your "safe list."

If you are interested in authoring an online course, send us an e-mail. NYSNA will contact you to further discuss your course topic suggestion.

1. Print additional copies of a certificate at any time directly from your My Account - Home page.

2. Contact us to have a certificate mailed or faxed to you for a small administrative fee:

• This service is free for NYSNA members.

• Fee structure for non-NYSNA members:

• $15/mailed certificate.

• $10/faxed certificate.

• Pay by credit card by calling an e-leaRN representative.

• Pay by check or money order.

• Once payment is received, your certificate(s) will be mailed or faxed to you.

• Look for the name of the desired course under your CE History.

• Click on the Print Certificate link that appears to the right of the course name.

• The certificate will open in a new window or tab.

• Print the certificate or save it to your computer.

• Note:

You are not awarded a certificate until you complete an evaluation of your course experience. 

Use the Complete Evaluation link to the right of the course name (if applicable) to answer the evaluation questions, after which you will be able to navigate to the course certificate.

• You must complete the course evaluation to receive your certificate of completion.

• Answer the questions on the evaluation and click on Show Certificate.

• Print or save the certificate for your records.

Your answer sheet is graded within 3 business days of receipt. If you pass, a copy of the certificate will be mailed to you.

Yes, all of our online courses require the completion of a course exam. A score of 80% correct is required to pass most exams.

How many attempts at the exam am I allowed?

• After one failure: review the material for the questions you got wrong before attempting the exam again.
• After two failures: purchase the course again in order to retake the exam.

Can I review the course material while taking the exam?

Yes. The course exam opens in a window or tab separate from the course content. Minimize the exam window or switch tabs to go back and review the course material.

When will I know whether I passed or failed the exam?

The exam is scored immediately.

• Answer each question and then click on Submit Test.

• Follow the prompt "Click here to review your test results" to display your results.

Contact e-leaRN directly if this happens to see if you are eligible for an additional exam attempt. Each situation will be evaluated individually. 

1. This is most likely a cookie issue. If you are using Internet Explorer, please follow the steps below to adjust your cookies, otherwise click here for instructions specific to other browsers.

a. Log out of the course and your account.
b. From the Tools menu, select Internet Options.
c. Choose the Privacy tab.
d. To accept all cookies, slide the slider bar all the way to the bottom.
e. Click on Apply and then OK to exit.
f. Refresh your screen, log back into your account and return to the course.

2. If the exam window still will not load after adjusting your cookie settings, try emptying your cache. If you are using Internet Explorer, please follow these steps to empty your cache, otherwise click here for instructions specific to other browsers.

a. Log out of the course and your account.
b. From the Tools menu, select Internet Options.
c. Choose the General tab.
d. Under Browsing History, click on Delete.
e. Select the check box next to Temporary Internet Files and click Delete (this may take several minutes).
f. Click on Close and then on OK to exit.
g. Refresh your screen, log back into your account and return to the course.

3. Please contact us if the exam questions still won't load after trying both options listed above.

How do I submit my completed answer sheet(s) for a mail-order course?

• After one failure:

• A new answer sheet plus a copy of your original answer sheet is mailed to you.
• Return the new answer sheet within four weeks of the date received.

• After two failures: Purchase two more exam attempts for $20.

Can I download the online course materials?

1. Click on Course Library and then Downloadable Course.

2. Print or save to your computer the portable document file (pdf) that opens in a separate window or tab.

If this is your first entrance into the course, click on the Start Course button located on the course navigation toolbar. You can also click on the forward arrow located in the lower right corner of the course window to begin the first lesson. You can move from each lesson and through all the topics of each lesson by clicking on the forward and back arrows.

Yes.  We can only submit completed course results to CE Broker for individuals who provide a valid Florida State license number.

• Reminders:

• Entering an incomplete license number will delay and possibly prevent your results from being reported to CE Broker.

• Your license number is alphanumeric. 

• Carefully include both the letters and numbers of your license.

• Do not include spaces, hyphens or any other characters between the letters and numbers of your license.

• Example: RN1234567

Results of completed courses for Florida State licensed nurses are uploaded to CE Broker in the second and fourth weeks of every month.

• For orders shipped within the U.S. and Canada to NYSNA members, the S&H fee is $3.50.  (All e-leaRN courses, including mail-order courses, are free to NYSNA members.)

• For orders shipped within the U.S. and Canada to non-NYSNA members, the shipping and handling charges are included in the cost of the mail-order course.

• For orders shipped outside of the U.S. or Canada, $7.50 will be added to the total cost of the mail-order purchase.

There are three ways to order a course in book format:

1. Order online:

1. Select the Mail-Order Courses tab on the Course Offerings page

2. Click on the title of the desired course and proceed with registration.

3. Your book(s) will be mailed within three business days of the order receipt.

2. Order by mail: pay with check or money order.

3. Order by phone: call an e-leaRN representative with your credit card information.

My Account is an account created for you when you first register for an online course. From My Account you can:

• Register for additional courses.

• Update your profile.

• Keep track of all the courses in which you are currently enrolled (Current Activity).

• Review which courses you’ve already completed (CE History).

• Print certificates.
• View your grades and test attempts.

1. Log in to your account.

2. Click on Edit Profile.

3. Make any necessary changes.

4. Click the Update button and your account will instantly reflect the changes.

• Click on the Go to Course link located to the right of a specific title to access that course's materials and exam.

This means you are not currently enrolled in a course. Look under CE History for the status of any course(s) in which you were previously enrolled.

An online course must be completed within 60 days of registration, which includes passing the exam. If you do not complete the course within the designated timeframe, the course moves to CE History and is marked as "Timed Out." If you still need to take the course, you must re-register for it.

This information is required by the New York State Education Department (NYSED) to credit your state record with course completion and is used only for this specific purpose.

• Additional information is required in order to electronically submit course results to NYSED, Licensing Division for our courses on two topics:

1. Identification and reporting of child abuse and maltreatment.
2. Infection control and barrier precautions.

• If you are enrolled in either of these courses, you will be prompted to supply your date of birth and social security number if they are not already on file with e-leaRN.

• Click on the Login/My Account link on the e-leaRN home page.

• Click on the "Forgot your username/password?" link.

• Type in the e-mail address you provided when you created your account and click Submit.

• Your username and password will be sent to that e-mail address within minutes.

• If a considerable amount of time passes and you have not received an e-mail notice, check your SPAM e-mail folder.

No, you do not have to be a nurse. We are approved by the New York State Education Department to provide training on:

1. Infection control and barrier precautions:

• Approved for all licensed healthcare providers.
• Provider number IC107.

2. Identification and reporting of child abuse and maltreatment:

• Approved for all mandated licensed healthcare providers, social workers, and certificate teachers.
• Provider number 10087.

If you do not have a social security number, you will need to send a copy of your certificate of completion to the NYSED yourself.  Nurses should fax their certificate of completion to (518) 474 - 3398, or e-mail your certificate of completion directly to opunit4@nysed.gov.  All other professionals should contact the NYSED, Office of the Professions directly at (518) 474 - 3817 to contact your specific professional unit and attain fax and/or e-mail information.

Complete the first page of Form 2B, which accompanied your application for licensure and submit to NYSNA by fax or e-mail.

• Include a copy of your certificate of completion to help expedite this process.

• Once your form is received:

1. We verify that you successfully completed the course.
2. The form is then signed, sealed, and forwarded to the appropriate unit at NYSED.

• There is no fee to process this form.

We offer two courses for mandatory training topics in New York State:

1. Identification and reporting of child abuse and maltreatment:

• Frequency: once in a lifetime.

• Timing: complete this course before submitting your application for licensure or certification to the New York State Education Department (NYSED), Licensing Division.         

2. Infection control and barrier precautions:

• Frequency: once every four years throughout the life of your license.

• Timing:

• Initial completion: NYSED allows 90 days from the date your license is initially granted to complete the infection control course.

• Recurrent completion: your certification on this topic expires every four years from the date of initial completion.

• Phone: 518-474-3817.

• Web site: www.nysed.gov.

Successful results are submitted electronically to NYSED, Licensing Division every day at 4:00 p.m.

• Depending on the particular time you pass the exam(s), your results are sent the same day or the next day.

• This transfer is done for both mail-order and online course participants of the two NYS mandatory courses.

• A backup copy of all the files sent to the NYSED is maintained by e-leaRN.

To take advantage of this benefit, input your active NYSNA member number while registering for a course:

• On the registration screen, answer Yes to the question “Are you a dues paying member of a state nurses association?”

• From the drop-down menu, select New York State Nurses Association.

• Type your NYSNA member number in the corresponding box.

• When you click the Register button, the course fee will change to $0 and you will have access to the online course.

• Note: For mail-order courses, members need to input payment information for the shipping and handling charges ($3.50) before the registration will be processed.

We accept several credit cards:

• Visa.

• MasterCard.

• American Express.

• Discover.

• Bank debit cards with a MasterCard or Visa logo.

To purchase a course with a bank check or money order:

1. Make the check or money order payable to NYSNA in U.S. dollars.

2. Provide the following information on a separate piece of paper:

• First and last names.

• Desired username and password.

• Street address.

• E-mail address.

• City/state/ZIP or postal code.

• Daytime phone number.

• Country.

• Profession.

• Name(s) of course(s) being purchased and specify “online course”.

3. Mail the check and required information.

4. Once payment is received, an e-mail confirmation will be sent with instructions to access the course material and exam.

• If the following information does not match, your credit card will not be processed:

• The billing address of the credit card must match the address entered on the course registration form.
• Enter your name exactly as it appears on the credit card in the "Your Name as it Appears on Credit Card" field when registering for the course.

• If your state is not listed in the state drop down menu, select the most appropriate APO area (e.g., APO Area Asia).

• If the problem persists, delete your browser’s cookies.

• If you are still unable to register after verifying that all details are correct and deleting your cookies, contact e-leaRN for further assistance.

Print or save your confirmation page as a receipt.

• The confirmation screen is auto-generated as soon as your payment or registration is processed and cannot be recreated.

• A confirmation will also be sent to the e-mail address you provided when registering.

• Be sure to check your bulk or junk mail folder for correspondence from courses@nysna.org.

• Refunds will not be issued past 30 days.

• Online course purchases: course exams must have zero (0) test attempts in order to receive a refund.

• Mail-order purchases: the course book and answer sheet must be returned unused. Once the book is received and found to be in new condition, credit will be issued.

Yes, a refund will be granted as long as you meet both of these conditions:

1. You have not completed or attempted to take the exam.

2. The request is made within 30 days from the date of purchase.

Once the request for a refund is granted, it can take up to seven business days for the credit to appear on your card's account.

Anyone can take our online courses. You do not have to be a nurse to take an e-leaRN course.

1. From e-leaRN's home page, click on Course Offerings and select a tab:

• State Mandated Courses.

• Free/Almost Free Courses.

• Continuing Education Courses.

• Mail-Order Courses.

2. Click on a course category and select the course you wish to take.

3. Read through the introduction and objectives.

4. If the course meets your needs, click Register.

• New students: create an account.

• Returning students: log in with your username and password.

5. Complete the registration form, including your credit card details, and click Register.

As soon as you complete the registration process you have access to the course. Our courses are available 24 hours/day, 7 days/week.

• If you can't find a topic or course that you are looking for, please send your course request via e-mail – we are always looking for new course ideas.

1. Right click on your desktop.
2. Select Properties.
3. Click on the Settings tab.
4. Slide the screen resolution bar to 1024 x 768.
5. Hit Apply (answer Yes if asked to apply changes) and then click on OK.

• Screen resolution of 1024 x 768.

• Operating system:
• Microsoft Windows XP or above.

• Web browser:
• Internet Explorer (IE) version 8 or higher.
• Click here to access the latest version of IE (free download).
• Mozilla Firefox.
• Click here to access the latest version of Mozilla Firefox (free download).

• Online course: 60 days from the date of your course purchase to complete the course and exam.

• Mail-order course: Submit your answer sheet within 180 days of the date of course purchase.

No, once you begin the exam, closing out of the exam window or using the Submit button will count as one of your exam attempts.  We recommend that you don’t begin an exam unless you will have adequate time to complete it. Be sure to answer every exam question before using the Submit button to have the exam graded.